Shipping Policy

Shipping Policy

 

Welcome to The Wagging Tale ! We’re dedicated to ensuring a smooth and efficient shipping experience. Please review our shipping policy, and don’t hesitate to reach out if you have any questions.

 

Shipping Locations

We currently ship to the following locations:

• List the countries/regions we ship to are updated on ourwebsite and this is updated promptly when a new country or region is added. Current list includes Australia, USA, Canada and a number of European and Asian countries. 

If you do not see your country listed at checkout, please contact us at [Customer Service Email] for assistance.

 

Processing Time

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, processing times may be slightly delayed. In case of significant delays, we will notify you via email.

 

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. We offer the following shipping options:

• Standard Shipping: [estimated delivery time, e.g., 5-7 business days]

• Expedited Shipping: [estimated delivery time, e.g., 2-3 business days]

• International Shipping (if applicable): Delivery times vary by destination

Please note: Delivery estimates are based on the average time it takes to ship to a specific location and are not guaranteed. Weather conditions, carrier delays, and other factors outside our control may impact delivery times.

 

Order Tracking

Once your order has shipped, you will receive an email confirmation with a tracking number. Use this number to track the status of your package through our shipping provider’s website.

 

Customs, Duties, and Taxes (International Orders)

The Wagging Tale is not responsible for any customs fees, duties, or taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (e.g., tariffs, taxes, etc.).

 

Missing or Delayed Orders

If your order has not arrived within the estimated delivery time, please check your tracking information and contact the shipping carrier directly. If you need additional assistance, feel free to reach out to us by sending us an email via our website.

 

Incorrect Shipping Information

Please ensure that your shipping address is correct before submitting your order. We are not responsible for orders shipped to an incorrect address provided by the customer. If an error is identified, please contact us as soon as possible via our website and we’ll do our best to accommodate any changes.

 

Returns and Refunds

For information about our return policy, please refer to our Returns & Refunds Policy page.

 

Contact Us

If you have any questions regarding our shipping policy, feel free to contact us at:

• Email: via our website message

Thank you for choosing The Wagging Tale. We appreciate your business and are here to provide any support you need.